Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website, including www.tenkenhealth.com (the “Sites”).

PERSONAL INFORMATION WE COLLECT

When you visit the Sites, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Sites, we collect information about the pages or products you view, the websites or search terms that referred you to the Sites, and how you interact with the Sites. We refer to this automatically collected information as Device Information.

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device, often including an anonymous unique identifier.
  • Log files: Track actions occurring on the Sites and collect data such as IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Sites.

When you make a purchase or attempt to make a purchase through the Sites, we collect certain information from you, including your name, billing address, shipping address, payment information (e.g., credit card numbers, expiration date), email address, and phone number. You may also choose to provide your title/gender and date of birth. We refer to this information as Order Information.

When we refer to Personal Information in this Privacy Policy, we mean both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use Order Information primarily to fulfill orders placed through the Sites (including processing payment, arranging shipping, and providing invoices or order confirmations).

Additionally, we may use Order Information to:

  • Communicate with you;
  • Screen orders for potential risk or fraud
  • Provide information or promotional materials about our products, consistent with your preferences

We use Device Information to help screen for potential risk and fraud (especially using IP addresses) and to improve and optimize our Sites, including analytics on customer behavior and marketing performance. Device Information may also be used for remarketing purposes, allowing us to show you targeted advertisements and offers we believe may be relevant.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties that help us use it as described above. For example:

  • Google Analytics to understand how customers use the Sites
  • Shipping companies for order delivery
  • Credit card processors for billing

You can read more about how Google uses your Personal Information (https://policies.google.com/privacy) and opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also share Personal Information to comply with applicable laws, respond to legal requests (e.g., subpoenas, search warrants), or protect our rights.

BEHAVIORAL ADVERTISING

We may use your Personal Information to provide targeted advertisements or marketing communications. You can opt out of targeted advertising on these platforms:

DO NOT TRACK

Please note that we do not alter our data collection and use practices when we detect a “Do Not Track” signal from your browser.

LINKS

The Sites may contain links to other websites. We are not responsible for the content or privacy practices of those sites. We encourage you to read the privacy policies of any external websites you visit.

RESIDENTS IN EUROPE

If you are a European resident, you have the right to access, correct, update, or delete your personal information. To exercise this right, contact us using the details below.

We process your information to fulfill contracts with you (e.g., processing an order) or to pursue our legitimate business interests. Your information may be transferred outside of Europe, including to Canada and the United States.

SURVEYS, CONTESTS, AND OFFERS

From time to time, the Sites may request information through surveys, contests, or offers. Participation is voluntary, and you may choose whether to provide information. Contact information may be used to notify winners, award prizes, or redeem offers. Survey information helps us monitor or improve the Sites and our products.

DATA RETENTION

We retain your Order Information for our records unless you request deletion.

CHANGES

We may update this Privacy Policy to reflect changes in practices, operations, legal, or regulatory requirements.

CONTACT US

For questions about our privacy practices or to make a complaint, contact us:

E-mail: info@capitamarketing.com
Mail: Capita Marketing Ltd., Unit 170-12868 Clarke Place, Richmond, BC, V6V 2H1, Canada

Last Updated: September 16, 2025